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TopicAll skills

Customer service

Precise language for explaining purchase problems, asking for fair solutions, and responding professionally to customers. Recall the meaning first, then make one word useful in a sentence of your own.

8 words0 revealed0 saved

Independent CELPIP-style practice material. This is not an official CELPIP question.

Word 1

billing discrepancy

noun phrase

Word 2

issue a refund

verb phrase

Word 3

replacement item

noun phrase

Word 4

escalate a complaint

verb phrase

Word 5

proof of purchase

noun phrase

Word 6

service guarantee

noun phrase

Word 7

resolve an issue

verb phrase

Word 8

courtesy credit

noun phrase

Use one word today

Choose one saved word and write or say a new example from your own life. Use the same word in a second, different situation before you return to this collection.